1. Introduction
BlueGrid Networks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WiFi internet services.
2. Information We Collect
We collect information that you provide directly to us when using our services:
- Personal Information: Name, email address, phone number
- Device Information: MAC address, IP address, device type
- Usage Data: Connection times, data usage, browsing patterns
- Payment Information: Mobile money transaction details
- Location Data: WiFi network location when you connect
3. How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our WiFi service
- To process your payments and manage subscriptions
- To send you service updates and technical notices
- To monitor and analyze usage patterns to improve our services
- To detect, prevent, and address technical issues
- To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We may share your information in the following situations:
- Service Providers: With payment processors and technical service providers
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or acquisition
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We use industry-standard encryption and security protocols to safeguard your data.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Usage logs are typically retained for 90 days, while account information is kept for the duration of your subscription plus 1 year.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent where applicable
8. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@bluegrid.co.tz
- Phone: +255 620 636 893
- Address: Dar es Salaam, Iringa, Mbeya & Arusha Tanzania